You can update your shipping address before your order is shipped by ensuring all details, including apartment/suite/room numbers, are complete and correct. Once shipped, the address cannot be changed, and the order cannot be canceled.
Modifications to your order (size, color, shipping address, etc.) can be made before shipment. After shipping, changes are not possible.
Once your order has shipped, you will receive an email notification. You can also contact us directly for your tracking number.
To cancel a paid order, contact us with all necessary information. Orders cannot be canceled once shipped.
Check your email address for accuracy and your spam folder. If you haven't received a shipment email within 7 days of placing your order, please contact us.
Tracking updates may take 3-7 days after shipment due to transit processes. Please be patient for updates.
Shipping information may take some time to update. Delays can occur with the shipping company's updates.
Orders are shipped as soon as possible from different warehouses based on stock, leading to separate shipments.
Packages can be returned for reasons such as incorrect address, invalid phone number, or delivery issues. Please contact the shipping company or us for assistance.
Some packages require a signature. Contact the shipping company with your tracking number for details. If you miss the delivery, arrange a redelivery or pickup with the shipping company.
Returns are accepted within 30 days after the delivery date, excluding shipping fees. Please refer to our Return Policy for more details.
Refunds to credit cards may take 14-30 days due to bank processing times. Contact your bank for detailed information. We apologize for any inconvenience.
A full refund will be issued for returned items, excluding return shipping fees and non-returnable items.
Orders may be held for authorization by our fraud prevention team to protect against unwanted billings. Orders not authorized within one week may be canceled.
