Welcome to our Shipping and Delivery information page. Here you will find all the details you need regarding how we handle the shipping and delivery of your order. Our goal is to ensure that your items reach you in a timely and efficient manner.
Order Processing Time
- Paid Orders: The processing time for paid orders is 1-3 business days. This is the time it takes from when your order is placed to when it is dispatched from our warehouse.
- During Sales/Holiday Periods: Please note that during significant sales or holiday periods, processing times may extend up to 7 business days due to increased volume.
Delivery Time
- Business Days: The estimated delivery time is calculated in business days, excluding Saturdays, Sundays, and public holidays.
- Delays: During peak periods like Black Friday and holidays, please expect potential delays due to increased demand on carriers.
Issues with Delivery
- We do not control the local delivery process. Should there be any issues once the package is in transit, please contact the carrier directly.
- If you haven’t received your tracking information, check your spam folder and ensure you have received an order confirmation.
Late Deliveries
- If the estimated delivery time has passed and you have not received your package, please contact our customer care team. We are here to assist and will provide a solution.
Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive an email with your package's tracking information.
- Activation: It may take up to 72 hours for your tracking link to activate. Rest assured, your package is on its way, and the tracking information will be updated shortly.
- Updates: For direct updates to your phone, we recommend adding your phone number at checkout. This will also assist the carrier in contacting you if there are any delivery issues.
- Estimated Delivery Date: The tracking link will provide an estimated delivery date and information on the delivery status. For direct issues with delivery, you can find the carrier’s contact information by following the tracking number link on the carrier’s website.
Contact Us
For any further questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact our customer care team. We are committed to ensuring your shopping experience is as smooth and satisfactory as possible.
Thank you for choosing us. We look forward to serving you and ensuring your order arrives safely and promptly.
